These General Conditions of Contract (hereafter, GCC) are intended to regulate the access and acquisition of products and services provided by EXCELSUS, S.L., with CIF B13591458, and with registered office at Plaza Veracruz, 6, 13300 Valdepeñas Ciudad Real, to the user through the pagewww.excelsus.es (hereafter, the website), so that the legal framework in which the contractual relationship between the parties is developed is fixed.

By accepting these GCCs, the user guarantees that he/she is a person, of legal age, with full contractual ability, as well as that he/she understands and accepts these general conditions, committing to the full compliance with them.

The GCC will be accessible to the user both at prior to the procedure of contracting the products or services of the website and also afterwards, since the conditions can be saved by him/her later. In each new purchase process, the user must read the GCC, since EXCELSUS, S.L. may have had to modify their content.

EXCELSUS, S.L. may modify the GCC whenever necessary to expand the information related to the entity's own products or services, either as an update or as an improvement, as well as for the modification, replacement or updating of information regarding prices, conditions or descriptions of the products or services of the website. The above description is not limiting, but simply illustrative, and therefore EXCELSUS, S.L. may modify the GCC when it has a sufficient cause or reason, in its opinion.


2a) Obligations of EXCELSUS, S.L.:

EXCELSUS, S.L. will supply the requested product in accordance with the contractual good faith and by virtue of the provisions of the contracting conditions.

EXCELSUS, S.L. will inform the user of these GCCs at the beginning of the contract and will make the full text of them available during and after the contracting process.

EXCELSUS, S.L. will inform the user, prior to the start of the contracting procedure, in a concrete, clear, precise and unequivocal manner, of the specific characteristics of the requested services, such as their price and the applicable taxes.

EXCELSUS, S.L. will confirm to the user the complete execution of the purchase process through an email sent to the contact address within a maximum period of 24 hours from the acceptance by the user of the contracting conditions.

EXCELSUS, S.L. will be bound by the information offered to the client such that it must deliver those products contracted by him/her according to the stated terms.

2b) Obligations of the User:

The user confirms they are over 18 years old.

The user guarantees to have full contractual capacity.

The user will complete the necessary forms to correctly manage the purchase process with truthful and certain information, both in relation to their personal contact information, and those of payment and whatsoever may be requested.

The user will pay the required price during the purchase process.


The contract is formalised in the Spanish language, in accordance with these GCCs.

Offers will be valid as specified in each case on the website. If stocks are exhausted before the end of the offer, a product or service of equivalent quality and price may be supplied by mutual agreement with the user.

The user can access the essential characteristics of each product through its description on the website.

The user accepts these GCCs, which will be sent to them by email when formalising the purchase, so that EXCELSUS, S.L. will not save an electronic copy of the contract. In any case, these GCCs will be permanently accessible on the website.


The prices and rates applicable to the contracting of the products or services offered on the website will be those that appear on it at the moment in which the user starts the contracting process.

Since the service provided refers to the supply of goods that are personalised or that, by their nature, cannot be returned or can deteriorate or expire quickly, it is not possible to apply the right of withdrawal.


If any clause of these terms and conditions were to be declared totally or partially null or void, this shall only affect said provision or the part of it which may be deemed null or void, with all other terms and conditions remaining in force.


The service provided by this WEBSITE and these conditions of use are governed by Spanish law. All parties expressly relinquish any other jurisdiction they may be entitled to and agree to submit themselves to the Courts of Ciudad Real.


The currency is automatically assigned according to the territory of the billing and delivery addresses. You understand and accept that the Products may be subject to tariffs, postal taxes, taxes or any other additional cost in order to transport, import or deliver the Products in your country of residence or delivery. These taxes are independent of the control of EXCELSUS S.L. You accept, if applicable, to bear the additional costs.


Products are available for personal use only and not for resale. By placing an order on the Site, you guarantee that you will use the Product only for your personal use. EXCELSUS SL reserves the right not to confirm an order, including, but not limited to, the case whereby it is assumed that the user is placing an order for resale purposes. To place an order on the site, you must complete the form and follow the instructions on the site and accept the Terms of use and the privacy policy of the site. When completing the form, you must specify the payment methods that will be used to complete the transaction in response to your order, subject to acceptance by EXCELSUS S.L. Each order is verified paying special attention to the billing address, the delivery address and the credit card used.

We only accept credit cards from natural persons (except business cards) that reside at the billing address. The billing information indicated in your order must correspond to that of the credit card holder. EXCELSUS S.L. may contact the credit card holder directly if necessary for verification and may request additional information. Such checks will extend the delivery time by two additional business days. If this condition is not met and / or EXCELSUS S.L. is unable to contact the credit card holder, EXCELSUS SL reserves the right to cancel your order.

An order will be automatically cancelled when the purchase is made on a website different from that of the country where it is being shipped to.

All our prices are inclusive of VAT. At this time, we cannot provide a tax refund service for any of our customers in our online store.


EXCELSUS S.L. sells its quality products through the site www.excelsus.es, and its authorised stores and distributors.

EXCELSUS S.L. cannot guarantee that goods purchased from other sources will not be falsified, altered, second-hand or of doubtful origin.

All other sites, except the one described above, that contain the name "EXCELSUS S.L." in the top level domain (that is, the domain name) are not authorised to sell EXCELSUS S.L. products and may be selling counterfeit products. EXCELSUS S.L. kindly asks you to review the list of our boutiques in the "OUR STORES" section of our site, or to review the list of authorised resellers.


The purpose of EXCELSUS S.L. is to provide you with complete, accurate and updated information on the Site. Unfortunately, it is not possible to guarantee that a website is completely free of human or technological errors. This Site may contain typographical errors, inaccuracies or omissions, some of which may be related to price, availability or information about the Products. EXCELSUS S.L. reserves the right to correct such errors, inaccuracies or omissions, even after an order has been sent, and to modify or update the information at any time without prior notice.


EXCELSUS S.L. is committed to maintaining the highest security standards at all times. Not only does the site use SSL (Secure Socket Layer) encryption. EXCELSUS S.L. does not have access to confidential information about payment methods. In fact, only your banking partner has access to confidential information (card number, expiry date, secret code) and this information cannot be accessed by any third party.